About this title
This bundle package includes the 5-day courses "CompTIA A+ Certification Essentials Support Skills" and "CompTIA A+ Certification Practical Application Support Skills". These practical "hands-on" courses are the essential foundation for newcomers to PC support. They provide students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The courses have been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exams or other similar qualifications.
Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.
Students will learn how to:
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
- Install and configure peripheral devices.
- Identify types and characteristics of portable computers.
- Install and configure Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Vista.
- Perform basic PC maintenance and troubleshooting.
- Understand fundamental principles of securing IT systems and working safely.
- Communicate effectively with customers.
- Understand fundamental principles of implementing LANs and internet access.
- Manage and optimize Windows using command line tools, administrative consoles, and Remote Desktop.
- Manage and optimize disks and volumes using command line tools and administrative consoles.
- Diagnose and resolve Windows troubleshooting scenarios.
- Use anti-virus tools to prevent and recover from malware infections.
- Configure and troubleshoot local network and wireless connections and client applications.
- Configure and manage users, groups, and shared resources.
- Configure and troubleshoot access control measures, such as BIOS security, authentication, encryption, and firewalls.
- Perform preventive maintenance using approved tools and products.
- Assemble, disassemble, and upgrade PC and notebook components.
- Configure and update BIOS/CMOS.
- Troubleshoot, optimize, and upgrade hardware.
- Install, configure, troubleshoot, and maintain printers
Certification track
These courses will prepare students for the 220-701 CompTIA A+ Certification Essentials and 220-702 CompTIA A+ Certification Practical Application exams for the objectives released in August 2009 and are pending approval under the CompTIA Authorized Quality Curriculum program. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.
Target audience
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE / MCSA.
Course prerequisites
Students should have successfully completed the gtslearning course "PC Fundamentals" or have equivalent experience of using a PC, Windows and browsing the Web. The following key skills are recommended:
- Use a keyboard and mouse.
- Recognize the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs.
- Start the computer and navigate the Desktop.
- Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
- Use Internet Explorer to view websites.
Full course content can be seen by downloading the course outline.
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