About this title
The course consists of perfect-bound book
containing indexed notes, practicals, and review questions, and a companion website
(www.strata-learning.com), containing extra practicals and activities,
answers to review questions, a comprehensive glossary and two online practice
exams.
The course includes a special section
dedicated to helping students find a job in PC support. There’s an overview of
the industry, advice on where to look for jobs, plus practical help for writing
a CV or job application and attending an interview.
The course is designed for self-paced
study and blended learning. Instructor resources for the course are available on
gtslearning's trainer portal (www.gtstrainer.com), subject to meeting
minimum order requirements. gtstrainer hosts setup guides and data, classroom
labs, PowerPoint slides, timetables, and extra exam information.
Target audience
This course and the Strata exams are
designed to help candidates acquire the knowledge and skills to do one or more
of the following:
§ Set up and use a computer at home
securely and keep it in good working order.
§ Provide informal support for PCs
and simple computer networks to colleagues in a small business.
§ Prepare to study for the CompTIA
A+ certification in PC support skills or other advanced IT education programs.
Course prerequisites
Some experience with using a keyboard and mouse will be helpful but is not essential.
Course contents
Course Introduction
§ About CompTIA Strata Exams • Course Organization • Course Website •
Studying the Course • Finding a Job
Module 1 Setting Up and Using a Computer
§ Types of Computer • How a PC Works • Desktop Computers • Servers • Laptops and
Portable Devices • PC Vendors • Summary and Exercises
§ Setting up a Workstation
and Using Windows • Desktop Computer Cases • System
Setup • Basic Windows Skills • Using the Computer • Summary and Exercises
§ Using a Web Browser • Using a Web Browser • Summary and Exercises
Module 2 PC Technology and Upgrades
§ Peripheral Devices • Connecting Peripheral Devices • PS/2 • USB • IEEE 1394 (Firewire)
• Serial Ports • Input Devices • Adding and Removing Input Devices • Laptop
Peripheral Devices • Modem and Network Ports • Wireless Ports • Power Supply •
Air Cooling Systems • Summary and Exercises
§ Display Devices • Graphics Adapters • Display Devices • Summary and Exercises
§ Storage Devices • Hard Disk Drives • Optical Drives • Removable Storage • Flash
Memory • Summary and Exercises
§ File Management • Managing the File System • Folders • Files • Searching for Files and Folders • Backup • Summary and
Exercises
§ Printing and Scanning • Printers and Scanners • Laser Printers • Inkjet Printers •
Printer Interfaces • Installing and Upgrading Printers • Configuring Printers •
Scanners • Installing and Configuring Scanners • Summary and Exercises
§ Multimedia Devices • Multimedia Ports and Devices • Other Multimedia Devices • Summary
and Exercises
§ PC Performance and
Upgrades • Motherboard Components • Processors •
System Memory • Expansion Bus • Drive Controllers • Performance, Compatibility,
and Upgrade Issues • Summary and Exercises
Module 3 Operating Systems
§ Installing and Upgrading
the OS • Microsoft Windows • Apple Mac OS X • Linux
• Installing Windows • Upgrading Windows • Summary and Exercises
§ Configuring Windows • Windows Administrative Interfaces • Adjusting Basic Settings •
Managing Applications • Summary and Exercises
§ Optimizing and
Troubleshooting Windows • Optimizing Windows •
Optimizing Drives and the File System • Backups • Diagnostic Tools • Summary
and Exercises
Module 4 Networking and the Internet
§ Setting Up a Network • Fundamental Principles of Networks • Creating a Small Office Home
Office Network • Windows Client Software • Summary and Exercises
§ Connecting to the Internet • Accessing the Internet • TCP/IP • TCP/IP Application Protocols •
Configuring TCP/IP • Summary and Exercises
Module 5 Troubleshooting and Maintenance
§ Environment and
Maintenance • Safety Hazards • ESD Precautions •
Ensuring the Proper Environment • Scheduling Preventive Maintenance •
Performing Preventive Maintenance • Summary and Exercises
§ Troubleshooting • Troubleshooting Models and Processes • Troubleshooting Startup •
Troubleshooting Lockups • Troubleshooting Devices • Troubleshooting
Applications • Network Logon Problems • Reporting Problems and Getting Assistance
• Summary and Exercises
§ Green IT • Home/Home Office Green IT Solutions - Enterprise Green IT Solutions - Safe Disposal and Recycling - Summary and Exercises
Module 6 Security
§ Security Fundamentals • Risks and Attackers • Malware • Social Engineering • Web Threats
• Summary and Exercises
§ Security Controls • Authorization, Authentication, and Auditing • Access Control •
Authentication • Accounting • User Education • Summary and Exercises
§ Securing a Network • Configuring Web Browser Security • Configuring and
Troubleshooting Firewalls • Wireless Network Security • Summary and Exercises
§ Dealing with Security
Breaches • Malware Symptoms • Anti-virus Software •
Windows Update • Backups • Incident Reporting • Summary and Exercises
Module 7 Taking the Exams
§ Preparing for the Fundamentals of PC Functionality Exam •
Registering for the Exam • Arriving for the Exam • Taking the Exam • After the
Exam
Module 8 Career Advice
§ Making a Career Plan • IT Support Job Roles • Searching for
Vacancies • Approaching Employers • Career Paths
Index
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